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Policies, Privacy, Security

Patient privacy and data security, our first priority

Healthix Policies and Procedures

The Healthix Privacy and Security Policies provide a common and consistent framework for the exchange of patient health information through Healthix and the Statewide Health Information Network for New York (SHIN-NY). Data governance is covered in the Healthix Bylaws. Should you wish to receive a copy of the Healthix bylaws, contact us at

Reporting a Breach

For Participants

Healthix regularly reviews the OCR Breach Portal for any breaches submitted by our Participants. This is done to assure our Participant’s compliance with the Healthix Privacy and Security Policy  Section 7 which sets forth minimum standards that shall be followed in the event of a breach. Please take the time to review critical information about responsibilities for breach notification as referenced in the policy. A copy of Healthix Incident Response Plan, which is referenced in Section 7 | Appendix C, can be obtained by request. Contact us and state your request by selecting “Privacy Concern” and adding your request in the details section before submitting. Please see more >>

For Patients/Consumers

If Healthix determines that a breach of patient data has occurred, patients/consumers will be notified in accordance with Healthix Policy SECTION 5: PATIENT ENGAGEMENT AND ACCESS.


Healthix adopts a continual data security improvement model. We invest in the people, processes, and technology to exceed data privacy requirements. Healthix adheres to both HIPAA and HITECH requirements and has also earned HITRUST CSF Certification for information security.


We use state-of-the-art technologies that actively block would-be attackers, alert us of potential attacks, and protect our servers. Our technologies include:

  • Firewalls
  • Antivirus
  • Managed Security Services Provider
  • File Integrity Monitoring
  • Multifactor Authentication
  • Network Intrusion Prevention Systems


As a steward of data for over a thousand organizations in the network, Healthix is deeply committed to protecting the privacy of patient information. We follow the New York Department of Health Policies developed for Health Information Exchange providers and regularly perform audits to monitor access to patient data.


Healthix has a range of cybersecurity programs including;

  • Cybersecurity Risk Management
  • Incident Response
  • Security Architecture (Network and Application)
  • Identity and Access Management
  • Threat and Vulnerability (including yearly penetration testing)
  • Awareness and Training
  • Configuration Management
  • Data Protection

Public Availability of Audits

Healthix conducts a variety of annual audits to ensure the integrity of privacy, security and compliance with the New York State and Healthix policies. These include Consent Audit, User Audit, User Access Audit, Identity Proofing Audit and validation of authorizations/consents received from life and disability insurers. In addition to annual audits, Healthix monitors access by public health agencies and accesses in cases of emergency called “Break The Glass”. Please contact for details.”

CY 2022 – CY 2023 Healthix Audit Activity

CY 2022CY 2023
Audit TypeParticipant #Compliance RateParticipant #Compliance Rate
Consent Audit7878%78In Planning
User Audit8689%8498%
User Identity Proofing8697%86In progress
User Access Audit (Q1) (# Accesses)3070%30In progress
User Access Audit (Q2) (# Accesses)3090%30Scheduled for Q3
User Access Audit (Q3) (# Accesses)3071%30Scheduled for Q4
User Access Audit (Q4) (# Accesses)3080%30Scheduled for Q1'2024
Life and Disability Insurer3100%3Scheduled for Q4