Intermittent Delays Sending Data to Healthix
Ongoing work by our third party vendor is causing intermittent delays in processing of inbound data to Healthix. You may experrience queues or delayed acknowledgement of data passed to Healthix, however it is all processing. This is most impactful during business days when we have the highest message volume from 9am to 6pm. Thank you for your patience while we work to resolve this matter.
Mount Sinai Alerts:
The new ADT feed from Mount Sinai was experiencing issues last night, 2/27 starting at 7:11 pm and was actively being worked on to restore delivery of this data to Healthix. Alerts will not be lost, however the date of the encounter will show a delay compared to the distribution date and time as we catch up on them. Restoration of the feed was achieved at 10:45 am this morning. Thank you for making note of this if you share patients with Mount Sinai.
We are aware that many customers are experiencing a “System Unavailable” message upon trying to log in to the Healthix Portal. To work around this, please follow the steps below:
This will take you into the portal. We realize this is an inconvenience and greatly appreciate your patience while we work to remedy this disturbance.
To contact our support team, you may also call 1-877-695-4749 | Contact Us