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Performance

Saturday, March 2, 2024

  • No Delays
  • Delays
  • System Down

Alerts System Status

8:00 AM

ADT & ALERTS PLUS
CMC PORTAL
DAILY DIGEST (DDIG)
DIRECT
eMOLST
MDM EHR

Data Search and Delivery Status

PORTAL
CIU (CCD PUSH)
HEDIS 360°
CCD QUERY
CONCISE
Deidentified Database (DIDB)

System Status Notifications

  • March 1, 2024

    Intermittent Delays Sending Data to Healthix

    Ongoing work by our third party vendor is causing intermittent delays in processing of inbound data to Healthix. You may experrience queues or delayed acknowledgement of data passed to Healthix, however it is all processing.  This is most impactful during business days when we have the highest message volume from 9am to 6pm. Thank you for your patience while we work to resolve this matter.

  • February 28, 2024

    Mount Sinai Alerts:

    The new ADT feed from Mount Sinai was experiencing issues last night, 2/27 starting at 7:11 pm and was actively being worked on to restore delivery of this data to Healthix.  Alerts will not be lost, however the date of the encounter will show a delay compared to the distribution date and time as we catch up on them.  Restoration of the feed was achieved at 10:45 am this morning. Thank you for making note of this if you share patients with Mount Sinai.

     

     

  • February 26, 2024

    System Support Update for Healthix Portal Users: “System Unavailable” Message Upon Log In

    We are aware that many customers are experiencing a “System Unavailable” message upon trying to log in to the Healthix Portal. To work around this, please follow the steps below:

    1. Go to the portal and enter your username only, leave the password __BLANK__!
    2. Click on Password Help? in blue underline a few lines below
    3. The SERVICE UNAVAILABLE page will appear immediately, but ignore it, and go to your email.
    4. Locate the email from Healthix and follow the link to reset your password  The email will come from support@healthix.org so do a search of your entire ‘Current Mailbox’ in Outlook if you are not finding the email; including your junk/spam folder.
    5. After resetting your password, you will be prompted to Log in with your new password.

     

    This will take you into the portal. We realize this is an inconvenience and greatly appreciate your patience while we work to remedy this disturbance.

    To contact our support team, you may also call 1-877-695-4749 | Contact Us