Healthix Alerts fall into two broad categories. Those that are triggered by an event, such as an admission or discharge from an emergency department, hospital, rehab, long-term care or NYC correctional health facility. The second grouping requires analysis to determine the status of the patient. Thresholds are established (frequency of visits, baseline for labs) to determine if a patient meets that criteria (lost-to-care, homeless or unstably housed, at risk for a health condition or hospital readmission, experiencing a change in their lab viral load, HepC, and more). Healthix Alerts are listed in the right sidebar.
Providers and care coordinators can receive Healthix Alerts in real-time, 24/7 for a variety of patient triggers. There are three main ways to receive alerts:
(1) An organization may choose to use the Healthix Portal to receive their alerts. They will initially get a “tickler” notification on their smartphone containing a link to view the alert in the portal.
(2) Organizations may choose to receive alerts directly into their EHR via an MDM/HL7 message
(3) Others may prefer to receive alerts via direct messaging.
If receiving alerts throughout the day does not work with your workflow, you may opt to receive these alerts in a single batch daily, known as a Daily Digest.
Providers may choose to pre-select a group of patients for whom the wish to receive alerts (i.e., chronically ill high risk patients such as diabetics or those with CHF). Pre-selecting the patients is called a subscriber list. Providers may also choose to follow all of their patients. Note: this will likely result in a significant number of alerts, and a workflow to triage these should be considered in advance to optimize the alerts impact.