Healthix Alerts


Providers and care teams benefit most from receiving alerts, as they enable continuity of care and the ability to stay informed about a patient’s or client’s encounters. Especially those that occur outside of the health system or network.


Healthix Alerts: Receiving Alerts

Providers and care coordinators can receive Healthix Alerts in real-time, 24/7 for a variety of patient triggers. If they use the Healthix Portal to receive their alerts, they will initially get a “tickler” notification on their smartphone containing a link to view the alert in the portal. Some customers choose to receive alerts directly into their EHR via an MDM/HL7 message. Others prefer to receive alerts via direct messaging.

If receiving alerts throughout the day does not work with your workflow, you may opt to receive these alerts in a single batch daily, known as a Daily Digest.


Healthix Alerts: Selecting Patients

Providers may choose to pre-select a group of patients on whom to receive alerts (i.e., diabetic patients). This is called a subscriber list or they may choose to follow all their patients.


Healthix Alerts: Patient Consent

  • Alerts can be triggered without patient consent and include basic health information (encounter information – name, location, date, diagnoses, chief complaint).
  • Consent is required to access the patient’s full medical record (procedures, medications, lab values, imaging results and more).


Healthix Alerts: Patient Triggers

Healthix Alerts fall into two broad categories. Those that are triggered by an event such as an admission or discharge from an emergency department, hospital, rehab facility, long-term care facility, NYC correctional facility and or mortality. The second grouping requires analysis to determine the status of the patient. Thresholds are established (frequency of visits, baseline for labs) to determine if a patient is lost-to-care, homeless, at risk of a health condition or readmission, experiencing a change in their labs (viral load, HepC, etc).  Healthix Alerts are listed in the right sidebar.


For more information on Healthix Alerts
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