Healthix prioritizes improvements to its core services as well as value-added enhancements and new offerings based on our participants’ feedback. The survey, commissioned by the NYS Dept. of Health on behalf of the SHIN-NY, is sent to a blind sampling of Healthix customers every year in order to provide feedback on our services. As a user of Healthix data, you play an essential role in helping focus our efforts for improvement. You may not realize this, but Healthix is a team of just 70 individuals. We try our best to meet customers’ needs, but resources are tight. We prioritize our improvements, enhancements and new offerings based on your feedback. In early fall, the NORC online survey targets a sample of Healthix customers to determine usage and satisfaction to provide feedback to Healthix. We hope to share the results with you in the near future.
Click on the link to view a PDF of FAQ’s: What is the SHIN-NY Customer Usage and Satisfaction Survey?