8:00 AM
ADT & ALERTS PLUS
At this time, there is just under 14 hour delay on alert service delivery. The work to investigate and remedy the issue is underway.
DIRECT
MDM EHR
CIU (CCD PUSH)
Report Delays:
Once data is processed in HealthShare it is then loaded into our analytic engine, HealthInsight, for creation of reports. This process is experiencing data queueing due to extraordinary volume.
The delay is currently 14 days. Data is available in reports is from January 3, 2025 and earlier.
Check back here to obtain updates as we outline short and long-term plans to restore timeliness of the service.
Possible Data Delay:
Please note that we are currently experiencing a large queue processing data from the following hospital which may result in a delay of some messages from this organization as shown below:
*North Shore University Hospital (NSUH): possible 17 hour delay on some messages
Portal Users: Accessing data on minor patients 0-18 years of age is working as expected with consent. Pressing the “continue” button now brings you to their available data. Thank you for your patience while we worked to correct the issue.
