Read our most common FAQs to see if your issue is an easy, do-it-yourself task. If your question hasn’t been answered, open a support ticket and our support team will assist. Please note, the Healthix Portal uses pop-up windows to display some data elements. Pop-ups must be enabled in your web browser to allow viewing.
Please contact your Healthix Relationship Manager. Healthix Relationship Managers can look up your Healthix username. Not sure who your Healthix Relationship Manager is? Find your Relationship Manager here.
If you know your Healthix Portal username, but have forgotten your password, please follow the steps below.
If you do not know your Healthix Portal username, please contact your Healthix Relationship Manager. Healthix Relationship Managers can look up your Healthix username. Once you obtain your Healthix username, please complete the steps above to reset your password.
Be sure you are either clicking the “click here to log in with your temporary password” link directly from the email or navigate to the Healthix Portal login page and click “click here if you already have a temporary password”.
To update the email address associated with your Healthix account, please open a ticket with our Support team. Important note: For security purposes, email addresses associated with a Healthix account must be unique and cannot be shared. Ex: [email protected] is not an acceptable email.
Accessing clinical information in the Healthix Portal requires patient consent (more information here ). If a patient consent decision of ‘grant’ has been recorded for the patient in question, please open a ticket with our Support team here. Additional information will be required to effectively troubleshoot this issue and a Support team member will respond to your ticket shortly. If a patient consent decision has not yet been recorded, please work with the patient to obtain their consent decision. For additional support regarding patient consent policies or to request consent training/retraining, please contact your Healthix Relationship Manager.
Please contact your Healthix Relationship Manager. Healthix Relationship Managers can confirm the role(s) associated with your Healthix account.
About Break-the-Glass access: Break-the-Glass access is intended for clinical users who commonly deal with emergency care. Currently, Healthix user roles, as set forth by the Statewide Collaborative Process Privacy and Security Policies, allow Break-the-Glass access for physicians (including residents), physician’s assistants, nurse practitioners, emergency department nurses, and emergency medical providers in the case of a medical emergency. Providers who execute Break-the-Glass are access are subject to the conditions in the on-screen attestation.
The Healthix Portal utilizes pop-ups to load certain data types (lab values, documents, etc.). Please be sure to set your preferred browser to allow pop-ups from www.healthix.org. If your internet browser is allowing pop-ups, and you are still experiencing this issue, please open a ticket with our Support team.
If you receive an error message while utilizing the Healthix Portal, please make note of the exact message displayed, and /or take a screenshot of the message. Then, please open a ticket with our Support team, and include the error message in the ‘Please describe your issue’ box. Also include the name of the user, date & time of the error, the action taken prior to seeing the error message. Someone from the Healthix Support Team will reach out for additional information if necessary.
Healthix aggregates data from a variety of hospitals, clinics, private practices, payers, and community based organizations throughout the greater New York City region. New data sources and additional data elements from existing Healthix participants are added regularly. To view the current list of data sources and data elements, visit cx.healthix.org/directory.
Many participating organizations contribute data to Healthix in real-time, other contribute data in batch processes. Data contributed to Healthix is made available in the Portal and through our interoperable interfaces with EHRs immediately upon receipt.
In order to communicate any Patient Health Information (PHI such as your patient’s name, date of birth or medical record number) or any Personal Identification Information (PII such as your log in credentials for the Healthix portal) to your Healthix Customer Support Team, the email must be encrypted to ensure that the data is secured and inaccessible to anyone other than the sender and the intended recipient. Click on the link below for basic instruction on how to encrypt your emails to Healthix, using Gmail, Outlook, Yahoo or AOL. How to encrypt an email
Please visit our FAQs for Patients
