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Relationship Management Team

Healthix Relationsip Management Team – Focused on Customer Engagement and Satisfaction

Our Relationship Management team is focused on creating the best possible experiences for our customers. That’s why we collaborate with customers on the enhancements and innovations they value the most. Our goal is to engage our customers and to understand their needs to provide the best possible solutions. From helping them find the right type of alerts, to integrating  into their EHR, to providing custom reports — we are here to help.

Our team is set up by market segments, ranging from health plans, hospitals to independent delivery networks (IDN), Federally Qualified Health Centers (FQHC), Community Based Organizations, and more.

Meet Our Team

Harold del Pino – Director, Relationship Management

Harold brings +15 years of experience in the healthcare industry with a proven track record of cultivating and maintaining long-lasting relationships with customers ranging from health plans, hospital systems and health & wellness organizations. In his role, Harold oversees a team of 6 Relationship Managers responsible for managing Healthix’s top customers in various market segments.  In addition to managing a team, Harold is an individual contributor and manages our Health Plan and IDN partners.

 

 

Charlene Prismy – Associate Director, Relationship Management

Charlene brings over 15 years of healthcare experience. She has led teams in process improvement and transitioned from Business Development to Relationship Management, overseeing partnerships with hospitals, health systems, plans, IPAs, and ACOs. Currently, she manages a team handling relationships with CBOs, BHOs, LTCs, SNFs, public health, and plans. Charlene has contributed significantly to initiatives such as NYUPN integrations, NCQA DAV Certification, health plan services, and Focus 360, all aimed at enhancing healthcare delivery and outcomes.

 

Angie Harrison – Business Relationship Specialist

Angie is an experienced business leader in the health care industry with nearly two decades of experience. A Licensed Nursing Home Administrator and consultant with a proven track record for delivery of quality care while exceeding state standards. Angie brings the same level of detail and organization to her current fast-paced Health Plan market segment. She is committed to providing exceptional service and quality to our participants.

 

 

 

Yelena Kaplan – Senior Business Relationship Specialist

Yelena brings over two decades of diverse experience in healthcare, spanning roles across BHOs, CBOs, Health Homes, and IPAs, from direct services to administration. With a master’s degree in Public Administration, she has dedicated 15+ years to driving quality initiatives such as HEDIS and VBP to enhance service delivery. Passionate about health equity and patient-centered care, Yelena focuses on developing meaningful workflows and positively impacting community well-being. She also oversees Public Health efforts and serves as a valuable team resource for Salesforce reporting and dashboards.

 

Maria Sanchez-Posada – Senior Business Relationship Specialist

With a background in health administration, Maria brings 15+ years of management experience in Article 28 facilities and more than a decade in consulting for value-based care and quality initiatives in primary care. At Healthix, she has dedicated herself to FQHCs, large ambulatory centers, and NYS health homes. Her career is defined by a commitment to enhancing healthcare through technology and a passion for fostering relationships with her customers which include Sun River Health, Ryan Health, Optum, and Advantage Care Physicians. Her extensive knowledge drives improvements and innovation in patient care, emphasizing the importance of strong partnerships in achieving healthcare excellence.

 

Adriana Santos – Business Relationship Manager

Adriana boasts 20 years of expertise in Managed Care, thriving in diverse roles. For 15 years, she honed her skills managing Medicare retention at Metroplus Health Plan, prioritizing client satisfaction. Transitioning to Anthem, Adriana served as a Multicultural Business Development Manager for 7 years, overseeing operations in NY, VA, and DC, and spearheading the launch of Affordable Care Act initiatives. Her extensive experience underscores a steadfast commitment to excellence within the healthcare sector.

 

 

 

Jordlee Thomas – Senior Business Relationship Specialist

Jordlee Thomas brings over a decade of extensive experience in the healthcare industry, specializing in practice management and care coordination within hospitals and large ambulatory settings. With a profound dedication to optimizing patient care pathways and operational efficiency, Jordlee has become a trusted leader in navigating the complexities of healthcare delivery.

 

 

 

Katherine Valdez – Business Relationship Specialist

With over 15 years of healthcare experience, Katherine brings a wealth of knowledge and expertise to her role. Previously serving as a Pharmacy Benefit Manager in New Jersey, Katherine’s transition to Healthix was inspired by her passion for improving health outcomes and serving communities. As a Business Relationship Specialist, Katherine is dedicated to delivering exceptional service, understanding client needs, and fostering lasting partnerships in the IDN/Hospital Market Segment. Her goal is to streamline processes, enhance customer experiences, and be a driving force for positive change in healthcare.