Healthix continues to regularly monitor its system performance to provide you with a daily update. This page has been developed to keep you aware of any maintenance schedules or system issues. We have recently overcome delays in processing both inbound and outbound data, especially for clinical alerts and access to timely patient information. Healthix remains engaged with our vendors and internal resources in making improvements to ensure performance reliability. We would like to acknowledge your patience and support as we strive to deliver value to each organization that participates in Healthix.
As a reminder, Healthix will be implementing additional hardware in September to ensure stability over time.
| Service | Status | Duration of Impact | Comments/Notes |
|---|---|---|---|
| Portal | System Up | NA | |
| Clinical Alerts – MDM/HL7 | Delayed | NA | Up to 12 Hours |
| Clinical Alerts – Direct | Delayed | NA | Up to 12 Hours |
| Clinical Alerts – CMC Portal | Delayed |
NA | Up to 12 Hours |
| Clinical Information Update (CIU) | Delayed | NA | Up to 12 Hours |
| CCD; C-CDA | System Up | NA |
Should you wish to speak to someone, please contact your Healthix Account Manager at accountmanagement@healthix.org or Systems Support at support@healthix.org or the call the Support Desk at 877-695-4749 line 1
