Healthix System Performance

Healthix System Status:

UPDATED:  Thursday, February 27, 2020

Healthix continues to regularly monitor its system performance to provide you with a daily update. This page has been developed to keep you aware of any maintenance schedules or system issues. We have recently overcome delays in processing both inbound and outbound data, especially for clinical alerts and access to timely patient information. Healthix remains engaged with our vendors and internal resources in making improvements to ensure performance reliability. We would like to acknowledge your support as we strive to deliver the highest value to all participating organization.


FEBRUARY 1, 2020 – DATA ADVISORY

New York Presbyterian is in the process of changing their patient records platform, resulting in impact on Healthix data:

New York Presbyterian (NYP) and Healthix are re-configuring the interoperability of patient clinical records between organizations.  The first phase of this migration will be commencing this Saturday morning February 1st at 12:00 AM.

What does this mean for Healthix services to our participants?

  • Update 2/21/20: New York Presbyterian West Campus:
    • Inpatient facilities – Delays remain for clinical event notifications and clinical information updates as backlogged information is processed
    • Non-inpatient facilities – Clinical information updates remain unavailable.

System Up-Time (Current Month): 99.5%

 Service Status Duration of Impact Comments/Notes
Portal System Up
Data from NYP and Weill Cornell Medical College physicians is not currently available.
Clinical Alerts – MDM/HL7 System Up
Alerts from NYP are currently being generated with delays.
Clinical Alerts – Direct System Up
Alerts from NYP are currently being generated with delays.
Clinical Alerts – CMC Portal System Up
Alerts from NYP are currently being generated with delays.
Clinical Information Update (CIU) System Up
 CIU from NYP, Columbia Doctors, Weill Cornell Medical College are currently being generated with delays.
CCD; C-CDA System Up
Data from NYP and Weill Cornell Medical College physicians is not currently available.

Should you wish to speak to someone, please contact your Healthix Account Manager at accountmanagement@healthix.org or Systems Support at support@healthix.org or the call the Support Desk at 877-695-4749 line 1