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Healthix has developed this centralized page as a one-stop resource for maintenance schedules, system issues, support ticket requests, FAQs and more. When system delays occur for whatever reason, clinical alerts and access to timely patient information may be delayed– we will make note of all latency issues in the table below. Healthix remains committed to ensuring performance reliability and delivering the highest value to all our participating organization.
We continue to experience a long delay in the delivery of our alerts and are working towards a solution to bring these to real time delivery status in the near future. Thank you for your patience.
| Service | Status | Duration of Impact | Comments/Notes |
|---|---|---|---|
| Portal | System Up | ||
| Clinical Alerts – MDM/HL7 | System Up | ongoing delay of alert delivery (76 hours) | |
| Clinical Alerts – Direct | System Up | ongoing delay of alert delivery (76 hours) | |
| Clinical Alerts – CMC Portal | System Up | ongoing delay of alert delivery (76 hours) | |
| Clinical Information Update (CIU) | System Up | ||
| CCD; C-CDA | System Up |
Contact your
Healthix Relationship Manager
or call the Support Desk at 877-695-4749
