Healthix System Performance

Healthix System Status:

UPDATED: Friday, September 20th, 2019  2am

Healthix continues to regularly monitor its system performance to provide you with a daily update. This page has been developed to keep you aware of any maintenance schedules or system issues. We have recently overcome delays in processing both inbound and outbound data, especially for clinical alerts and access to timely patient information. Healthix remains engaged with our vendors and internal resources in making improvements to ensure performance reliability. We would like to acknowledge your patience and support as we strive to deliver value to each organization that participates in Healthix.

As a reminder, Healthix will be implementing additional hardware in September to ensure stability over time.

Thank you.

 

System Up-Time (Current Month): 99%

 

 

 Service Status Duration of Impact Comments/Notes
Portal System Up NA
Clinical Alerts – MDM/HL7 Delayed NA Up to 12 Hours
Clinical Alerts – Direct Delayed NA Up to 12 Hours
Clinical Alerts – CMC Portal Delayed
NA Up to 12 Hours
Clinical Information Update (CIU) Delayed NA Up to 12 Hours
CCD; C-CDA System Up NA

 

Should you wish to speak to someone, please contact your Healthix Account Manager at accountmanagement@healthix.org or Systems Support at support@healthix.org or the call the Support Desk at 877-695-4749 line 1