The survey, commissioned by the NYS Dept. of Health on behalf of the SHIN-NY, is sent to a blind sampling of Healthix customers every year in order to provide feedback on our services. As a user of Healthix data, you play an essential role in helping focus our efforts for improvement. You may not realize this, but Healthix is a team of just 70 individuals. We try our best to meet customers’ needs, but resources are tight. We prioritize our improvements, enhancements and new offerings based on your feedback. In early fall, the NORC online survey targets a sample of Healthix customers to determine usage and satisfaction to provide feedback to Healthix. Please take the Survey. It Matters. Your efforts will improve our services.
Enhanced Password Reset — We have enhanced our password reset process, eliminating extra steps and streamlining access.
Speed and Performance of the Healthix Portal — We are looking at ways to improve performance from better password reset technology, to implementing quick data refreshes and also streamlining code. All these changes are designed to improve response time and create a better experience for our users.
Click on the link to view a PDF of FAQ’s: What is the SHIN-NY Customer Usage and Satisfaction Survey?