NORC Survey 2021


All You Need to Know About the NORC Survey 2021 and Why It Is So Important to Healthix

The survey, commissioned by the NYS Dept. of Health on behalf of the SHIN-NY, is sent to a blind sampling of Healthix customers every year in order to provide feedback on our services. As a user of Healthix data, you play an essential role in helping focus our efforts for improvement. You may not realize this, but Healthix is a team of just 70 individuals. We try our best to meet customers’ needs, but resources are tight. We prioritize our improvements, enhancements and new offerings based on your feedback. In early fall, the NORC online survey targets a sample of Healthix customers to determine usage and satisfaction to provide feedback to Healthix. Please take the Survey. It Matters. Your efforts will improve our services. 

Frequently Asked Questions: What is the SHIN-NY Customer Usage and Satisfaction Survey?

What is the SHIN-NY?

New York State created the Statewide Health Information Network for New York (SHIN-NY) to facilitate the electronic exchange of clinical records and connect health care professionals statewide. The SHIN-NY enables collaboration and coordination of care to improve patient outcomes, reduce unnecessary and avoidable tests and procedures, and lower costs. The SHIN-NY connects regional health information organizations across New York State. These organizations are referred to as Qualified Entities (QEs). QEs enroll participants within their community, including those from hospitals, clinics, FQHCs, home care agencies, payers, and ambulatory practices, among others, providing core services so they can access and exchange electronic health information with participants in their region.

Which QEs are part of the SHIN-NY?

Bronx RHIO, HealtheConnections, HealtheLink, Healthix, Hixny, and Rochester RHIO.

What is the purpose of the survey?

The purpose of the SHIN-NY Customer Usage and Satisfaction Survey is to assess your experiences using electronic health information exchange services for clinical data provided by Healthix.

How does the survey work?

This is a web-based survey: those that are invited are sent an email with a survey link. NORC may contact some individuals by phone to remind them to complete the survey.

How do you select who responds to the survey?

This survey uses a sample, meaning that a small subset of all users will be scientifically selected and contacted to complete the survey. First, NORC contacts a subset of users that the QE considers to be the most appropriate point of contact given knowledge of QE services at your organization. Then, these users identify others at their organization that are aware of QE services and use them as part of their day-to-day work. To maintain confidentiality of respondents, Healthix does not know who has been selected.

How do I know if I have been selected to respond to the survey?

If you have been selected to respond, you will have received an email from You may need to check your spam/junk folders to confirm. If you are unsure if you have been selected, contact the Helpdesk at or call the toll-free number [800-975-2754].

Who is sponsoring this survey? 

The SHIN-NY Customer Usage and Satisfaction Survey is commissioned by the New York eHealth Collaborative (NYeC) and the New York State Department of Health (NYSDOH).

What is NORC? 

NORC at the University of Chicago is an objective, non-partisan research institution that helps governments, nonprofits, and businesses make better decisions through data and analysis. NORC is administering the SHIN-NY Customer Usage and Satisfaction Survey on behalf of NYeC.

What is NYeC?

The New York eHealth Collaborative (NYeC) is a non-profit organization, working in partnership with the New York State Department of Health (NYSDOH) to improve health care by collaboratively leading, connecting, and integrating health information exchange (HIE) services across the state. On behalf of New York State, NYeC leads the advancement of the Statewide Health Information Network for New York (SHIN-NY), a network connecting health care professionals statewide. The SHIN-NY connects the state’s regional health information organizations, or Qualified Entities (QEs), which allow participating health care professionals, with appropriate patient consent, to quickly access electronic health information and securely exchange data with other participants in the state.

How will the data be used? What are you doing with this information? 

We are gathering this data on behalf of the New York eHealth Collaborative (NYeC) to: 1) quantify consumer usage and experience with the core services provided by Healthix, and 2) gain an overall understanding of consumer satisfaction with Healthix.

How did you get my information?

There are two ways you could be selected to respond to the survey: (1) Healthix has listed you as the most appropriate point of contact given your knowledge of Healthix services used at your organization, or (2) someone at your organization has identified you as someone at the organization who is aware of Healthix services and uses them as part of their day-to-day work. Please note that the survey is voluntary, but we hope that users will respond as the data help NYeC and QEs improve SHIN-NY services.