Healthix Customer Support Team Delivers

Healthix Customer Support Team – Focused on Results

Our Customer Support team represents a broad spectrum of skill sets suited to handle all of our customers’ needs. Our team’s knowledge base spreads across all facets of customer experience ranging from training to incentive funding programmatic support to interface and alert delivery issues and resolution.

 

Meet Our Team

Sue-Ann Villano – Director, Customer Support Services
Sue-Ann specializes in client relationship building and developing strategies to resolve issues of multidisciplinary teams composed of clinicians, medical office support staff, and payers to improve access and utilization of up-to-date health data. Prior to working in the HIE arena, Sue-Ann held positions at Stony Brook Medicine, Columbia University and Memorial Sloan Kettering Cancer Center. She holds a Bachelor of Science degree in Health Care Administration from LIU/C.W. Post and a Master’s in Public Administration from the NYU Wagner Graduate School of Public Service.

Marcus Cortes – Customer Support Specialist
LITMOS learning management software and training reconciliation. Medical Record Overlay Investigation and Resolution.

 

Joaquin (Joe) Davis– Customer Support Associate
User Provisioning, deactivation and reactivation. Small Practice Account Management and End User Support.

 

 

Ina Kane – Manager, Customer Support/Program Lead
Patient Center Medical Home (PCMH) and DEIP attestation coordination. Interface Data validations and small practice account management.

 

Darrel Lacey – Customer Support Associate
User Provisioning, deactivation and reactivation. Small Practice Account Management and End User Support.

 

 

Chandani Patel – Senior Interface Support Specialist
Alert Program Set Up, Delivery Issue Investigation and Resolution. Interface and Data Issue Investigations.

 

 

Roger Roy – Customer Support Specialist
Consent Audit CAP, Overlay and Bad Link Management & Resolution.

 

 

As always, all Customer Support team members, are available to work with you Monday through Friday between the hours of 8 am and 6 pm by calling our centralized phone number 1-877-695-4749. Although we have true “leads” for certain aspects of support, in order to ensure accurate documentation and timely turnaround of your support needs, we ask that you submit your requests to our online ticket management page at: https://cx.healthix.org/contact