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Healthix Customer Support Team Delivers On Customer Experience Optimization

Healthix Customer Support Team – Focused on Results

Our Customer Support team represents a broad spectrum of skill sets suited to handle all of our customers’ needs. Our team’s knowledge base spreads across all facets of customer experience ranging from training to incentive funding programmatic support to interface and alert delivery issues and resolution.

 

Meet Our Team

Sue-Ann Villano – Director, Customer Support Services
Sue-Ann specializes in client relationship building and developing strategies to resolve issues of multidisciplinary teams composed of clinicians, medical office support staff, and payers to improve access and utilization of up-to-date health data. Prior to working in the HIE arena, Sue-Ann held positions at Stony Brook Medicine, Columbia University and Memorial Sloan Kettering Cancer Center. She holds a Bachelor of Science degree in Health Care Administration from LIU/C.W. Post and a Master’s in Public Administration from the NYU Wagner Graduate School of Public Service.

Marcus Cortes – Customer Support Associate II
LITMOS learning management software and training reconciliation. Medical Record Overlay Investigation and Resolution.

 

Ina Kane – Manager, Customer Support
Patient Center Medical Home (PCMH) and DEIP attestation coordination. Interface Data validations and small practice account management.

 

 

Chaitanya Krishna Nadipally – Integration Engineer
Interface Troubleshooting & Resolution.

 

 

Chandani Patel – Interface Support Specialist
Alert Program Set Up, Delivery Issue Investigation and Resolution.

 

 

Oriana Rosen: Relationship Management Partner
Long Term Care/Skilled Nursing Facility account management and programmatic audits.

 

 

Darrel Lacey – Customer Support Associate I
Welcome our newest team member!

 

 

Customer Support Cases by Case Type – 2021 year-to-date

Total cases Opened and Closed YTD 7,415

 

As always, all Customer Support team members, are available to work with you Monday through Friday between the hours of 8 am and 6 pm by calling our centralized phone number 1-877-695-4749. Although we have true “leads” for certain aspects of support, in order to ensure accurate documentation and timely turnaround of your support needs, we ask that you submit your requests to our online ticket management page at: https://cx.healthix.org/contact