The NORC Survey Results Are In

Thank You for completing the survey.

The survey, commissioned by the NYS Dept. of Health on behalf of the SHIN-NY, is sent to a blind sampling of Healthix customers every year in order to provide feedback on our services. 

Takeaways and Learnings:

• Overall — Great News, 77% of respondents report using Healthix Clinical Viewer for Care Delivery or Coordination
• Alerts — While they provide value, we need to make improvements to increase the effectiveness and lower the volume of non-essential notifications
• Top Satisfaction Areas — While we have been improving in some areas, we need to do better. We need to step up our customer support, training and the portal experience.

Action Items Underway:

• Improve Portal Performance Time
• Lessen Volume of Alerts
• Assess and execute ways to increase effectiveness of alerts