The NORC Survey Results Are In
Thank You for completing the survey.
The survey, commissioned by the NYS Dept. of Health on behalf of the SHIN-NY, is sent to a blind sampling of Healthix customers every year in order to provide feedback on our services.
Takeaways and Learnings:
- Overall — Great News, 77% of respondents report using Healthix Clinical Viewer for Care Delivery or Coordination
- Alerts — While they provide value, we need to make improvements to increase the effectiveness and lower the volume of non-essential notifications
- Top Satisfaction Areas — While we have been improving in some areas, we need to do better. We need to step up our customer support, training and the portal experience.
Action Items Underway:
- Improve Portal Performance Time
- Lessen Volume of Alerts
- Assess and execute ways to increase effectiveness of alerts